IT tools for the automation of ILO Publishing services
Adoption of IT tools for the automation of the management of Publishing processes at ILO
- Client: International Labour Organization (ILO, UN Agency), Geneva
- Branch: PRODOC and PUBL Units - ILO Publishing services providers
- Year: 2017
The need
The publication process carried out by the PRODOC/PUBL Units within the ILO (5,000 titles per two-year period) was still managed using old methods (email, Excel files, old and different DBs), with consequent waste of time, high costs and low efficiency.
The client requested our collaboration for the drafting of an international tender aimed at finding a technological partner, and a software, capable of supporting the ILO in the project of adopting tools for the automation of publication processes to streamline and optimize the entire process.
Job description
- Writing the tender required the analysis of the PRODOC/PUBL operating methods and the definition of the objectives that they wanted to achieve through the automation.
- The analysis was conducted through interviews, more than 15 people were interviewed which generated a 200-page analysis document including diagrams of various workflows
- The analysis brought to the optimization and standardization of workflows for the ILO Publishing branch PRODOC/PUBL and related sub-Units.
- The metadata sets behind the new workflows have been identified too. This study, closer to the implementation , was necessary to restrict and set clearly the scope of the implementation project and the consequent tender.
Services provided
- Definition of users' needs and clients' needs
- Analysis of business processes
- Definition of requirements and functionalities
- Project concept and guidelines
- Detailed design phase (some actionable artifacts for the implementation)
