WHO/WMO: Climate Change & Health science portal

• Client: World Health Organization & World Meteorological Organization, WHO-WMO Joint Office for Climate & Health
• Year: 2019

The need

The client requested to define a detailed concept based on extended user research, in order to prepare the request for proposal for the design and implementation of the portal.

Job description

• The project was based on an accurate analysis of the needs of the various user groups, carried out through a method called "Mental Model" . The research aimed at identifying the user tasks and the content, products and services that could be offered to support those tasks
• Based on the user research outcomes, the structure of the website was conceived in the form of high level wireframes. The definition of content contribution methods was also part of the delivery, in order to allow the client to evaluate the implementation effort.

Services provided

• Definition of users' needs and clients' needs
• Definition of requirements and functionalities
• Project concept and guidelines
• High-level design / detailed design for key pages

Deliverables (some)

• Mental model aligned with contents (diagram)
• Personas & users' tasks (see doc)
• Transition from the mental model to the concept (site map)
• Content types and contribution methods (analysis)
• Concept: navigation & key pages (navigation and key pages)
• Design and implementation workflow (workflow)